Concept Computers offers Technical Support from the comfort of your own home.  Many problems can be solved without you having to haul your machine in.


For on-going remote and technical support, Concept Computers also offers a monthly service plan to manage and maintain your computers as well as offering quick procedural support.

Remote services are offered for both home and business customers.

New User?  To receive remote support on your desktop, laptop, or mac, please call us to set up a remote session.

Existing user?  Give us a call and we will connect with you right away.

Remote Support FAQs

How much does remote support cost?

Remote support is billed at our regular shop rate of $95/hour. If you are a member of our monthly service plan, then remote support sevices are included at no additional charge!

I am travelling, can you help me when I am out of the province or country?

Yes! As long as you have an internet connection, Concept Computers can connect with you. We will do our best to accomodate you (allowing for time differences, of course). Please give us a call at 604-986-7680 or email

Is remote support safe?

You always want to trust anyone you are allowing access to your computer. Concept Computers is a family run business coming into our 36 year of business in North Vancouver. Your privacy and satisfaction is our priority.